Orders & shipping
Can I have my order returned and/or exchanged?
Upon receiving the orders, we highly encourage you to check the items for sizing issues or any damages as soon as possible.
- Returns and/or exchanges will only be accepted for sizing issues and damages within 7 days of the delivery date.
- For sizing exchanges, the shipping fee will be arranged and shouldered by the customer.
- For damaged items, we offer free exchanges and/or refund.
- Change of mind items will not be accepted once shipped. If not yet shipped, you may still change your order.
- Products that are marked down or discounted are final and will not be eligible for return.
Upon return, we ask that you kindly send the return items back with all original tags attached and the items placed in the original product bags.
For returns and exchanges, you may contact us through email at customercare.shape@gmail.com
How do I return / exchange my order?
In order to be approved for our one-time size exchange, kindly send us the following information to our email: customercare.shape@gmail.com
- Order number
- Name used for the order
- Item you want to return/exchange (including the color/s and size/s)
- Item you want to receive (including the color/s and size/s)
- Location
Please provide all of the information possible in order to speed up the process for the approval of your size exchange. By continuing with this request, you acknowledge and accept the following terms and conditions for return/exchange requests:
Return and Exchange Policy
Upon receiving the orders, we highly encourage you to check the items for sizing issues or any damages as soon as possible.
- Returns and/or exchanges will only be accepted for sizing issues and damages within 7 days of the delivery date.
- For sizing exchanges, the return shipping fee will be arranged and shouldered by the customer. The delivery of the new order will be arranged by us but the shipping fee will be shouldered by the customer.
- For damaged items, we offer free exchanges and/or refunds.
- Change of mind items will not be accepted once shipped. If not yet shipped, you may still change your order.
- Products that are marked down by 30% are final and will not be eligible for return.
We kindly ask that you kindly send the return items back with all original tags attached and the items placed in the original product bags. Thank you so much! 🤍
Where can I find the size chart?
Size charts for each set/piece can be found under the product description with the title "Size Guide"
Can I still change my order?
If you want to change your order, please send us an email to customercare.shape@gmail.com. We will see what is still possible.
How can I track my order?
As soon as your order is shipped we will send you a tracking link by email or you will receive a text message from Gogo Express. This way you can track your order.
Keep in mind that it can take up to 48 hours before the tracking link is available. Can't track your package after 48h? Please send us an email to customercare.shape@gmail.com and we will contact the shipping company.
Do you do same day delivery?
Unfortunately, we do not do same day delivery but sometimes we will post announcements on our social media accounts when same day delivery can be available.