Return and Exchange Policy

Upon receiving the orders, we highly encourage you to check the items for sizing issues or any damages as soon as possible.

  1. Returns and/or exchanges will only be accepted for sizing issues and damages within 7 days of the delivery date. 
  2. For sizing exchanges, the shipping fee will be arranged and shouldered by the customer.
  3. For damaged items, we offer free exchanges and/or refund.
  4. Change of mind items will not be accepted once shipped. If not yet shipped, you may still change your order.
  5. Products that are marked down by 30% are final and will not be eligible for return. 

Upon return, we ask that you kindly send the return items back with all original tags attached and the items placed in the original product bags.

For returns and exchanges, you may contact us through email at or send us a direct message through instagram @shapeactive.