Orders & shipping
Can I have my order returned and/or exchanged?
Upon receiving the orders, we highly encourage you to check the items for sizing issues or any damages as soon as possible.
- Returns and/or exchanges will only be accepted for sizing issues and damages within 7 days of the delivery date.
- For sizing exchanges, the shipping fee will be arranged and shouldered by the customer.
- For damaged items, we offer free exchanges and/or refund.
- Change of mind items will not be accepted once shipped. If not yet shipped, you may still change your order.
- Products that are marked down by 30% are final and will not be eligible for return.
Upon return, we ask that you kindly send the return items back with all original tags attached and the items placed in the original product bags.
For returns and exchanges, you may contact us through email at firstname.lastname@example.org
How do I return / exchange my order?
If you would like to return your order, kindly contact us through email at email@example.com Make sure to include all important information such as the order number, reason for the return, and or pictures/videos of the damage if necessary. Upon return, we ask that you kindly send the return items back with all original tags attached and the items placed in the original product bags.
Metro Manila, Philippines Orders:
Returns/exchanges can be processed through third party couriers such as Grab, Lalamove, etc.
Outside Metro Manila, Philippines Orders:
Returns/exchanges can be processed through third party couriers such as LBC, J&T, etc.
Returns/exchanges can be processed through third party couriers such as FedEx, DHL etc.
If you have any questions about the return process, please contact our customer service team for assistance. We hope that you are completely satisfied with your purchase, but if you are not, we are here to help.
Where can I find the size chart?
Size charts for each set/piece can be found under the product description with the title "Size Guide"
Can I still change my order?
If you want to change your order, please send us an email to firstname.lastname@example.org. We will see what is still possible.
How can I track my order?
As soon as your order is shipped we will send you a tracking link by email or you will receive a text message from Gogo Express. This way you can track your order.
Keep in mind that it can take up to 48 hours before the tracking link is available. Can't track your package after 48h? Please send us an email to email@example.com and we will contact the shipping company.
Do you do same day delivery?
Unfortunately, we do not do same day delivery but sometimes we will post announcements on our social media accounts when same day delivery can be available.