Very disappointing exchange experience.
My size exchange request was rejected because the store claimed the item had a "perfume-like scent" and was therefore contaminated. If an item can be considered contaminated simply from being transported in a travel bag or stored with personal belongings, then many customers could face the same issue.
The item was returned clean and in good condition, yet a straightforward exchange became a lengthy and frustrating process. While the store eventually agreed to return the item at their expense, the overall customer service and handling of the situation were disappointing.
I would think twice before purchasing again.
